AEGISTRANS · SUPPORT

AegisTrans Support

Help with sign-in, peer-to-peer transfers, subscriptions, and accounts.

Try these first

  1. Confirm both devices use the same AegisTrans account and update both apps.
  2. Keep both apps open and retry on a normal home Wi-Fi or mobile network.
  3. Corporate, campus, CGNAT, or symmetric-NAT networks may block direct connections; AegisTrans does not use a TURN relay.

Purchases and subscriptions

After reinstalling or changing devices, choose Restore Purchases on the Upgrade Pro screen. Manage subscriptions through Apple or Google Play. Refunds are handled by the store that processed the payment.

Account and privacy

Delete your account under Settings → Danger zone, or use the web deletion request. See the AegisTrans Terms and Privacy Policy.

Contact us

Email support@aegisrd.com with the platform, app version, approximate time, and a screenshot. Do not send passwords, full purchase credentials, private files, or other sensitive content.